Refund policy
Return & Refund Policy
Last Updated: July 30, 2026
Thank you for shopping with Verdelune. We want you to be completely satisfied with your purchase made through verdelune.us. If you are not fully satisfied with your order, you may request a return in accordance with the policy below.
Return Period
We accept return requests within 30 days of the delivery date.
To be eligible for a return, the item must:
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Be unused and in its original condition.
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Include original packaging, tags, and accessories.
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Be free from stains, damage, odors, or signs of wear.
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Include proof of purchase or your order number.
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
For safety, hygiene, or product-specific reasons, certain items cannot be returned, including:
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Products that have been used, washed, or altered.
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Items damaged due to improper use, misuse, or lack of proper care.
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Clearance or final sale items clearly marked as non-returnable.
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Gift cards, where applicable.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please provide:
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Your order number.
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A description of the problem.
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Clear photos of the product and packaging.
After reviewing your request, we will provide an appropriate solution, which may include a replacement, exchange, or refund.
How to Request a Return
Before sending any product back, please contact our customer support team.
Please include:
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Your order number.
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The product name.
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The reason for your return.
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Photos if the item is damaged or defective.
Once your return request is approved, we will provide detailed return instructions.
Please do not send items back without prior authorization, as unauthorized returns may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
If your return is approved, the refund will be issued to your original payment method within 5–10 business days.
Please note that your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.
Return Shipping Costs
If the return is caused by an error on our part, including damaged, defective, or incorrect items, Verdelune will cover the return shipping costs.
For other return requests, including changing your mind, ordering the wrong item, or no longer needing the product, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable unless otherwise required by applicable Canadian consumer protection laws.
Exchanges
We currently offer exchanges for items that arrive damaged, defective, or incorrect.
If you would like to exchange an eligible product, please contact our customer support team for assistance.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Verdelune
Website:
verdelune.us
Email:
support@verdelune.us
Address:
1990 Casano Drive
North Vancouver, BC V7J 2R2
Canada
Phone:
+1 (604) 417-3087