Privacy policy

Privacy Policy

Last Updated: July 30, 2026

At Verdelune, we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit verdelune.us, place an order, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely through trusted third-party payment providers)

  • Order details and purchase history

  • IP address

  • Browser type, device information, and operating system

  • Website usage information, including pages viewed and browsing activity

  • Customer service communications and inquiries

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders.

  • Arrange shipping and provide order updates.

  • Process payments securely.

  • Respond to customer service requests.

  • Handle returns, refunds, and exchanges.

  • Improve our website, products, and customer experience.

  • Analyze website performance and customer preferences.

  • Detect and prevent fraud, unauthorized transactions, or security issues.

  • Comply with applicable legal and regulatory requirements.

  • Send promotional communications if you have chosen to receive them.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your preferences.

  • Keep items in your shopping cart.

  • Understand how visitors use our website.

  • Improve website functionality and performance.

  • Provide a more personalized shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain features of our website.

Payment Information

Payments made through verdelune.us are processed securely by trusted third-party payment providers.

Verdelune does not store your complete credit card number or sensitive payment information on our servers.

How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary to operate our business, including with:

  • Payment processing providers

  • Shipping and delivery partners

  • Website hosting providers

  • Cloud service providers

  • Customer support platforms

  • Analytics and marketing service providers

  • Government authorities or legal agencies when required by applicable laws

All third-party service providers are required to protect your personal information and use it only for the purposes necessary to provide services on our behalf.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, alteration, misuse, or loss.

Although we take appropriate security precautions, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your purchases.

  • Provide customer support.

  • Maintain business records.

  • Meet legal, accounting, and tax obligations.

  • Resolve disputes.

  • Enforce our agreements and policies.

When your information is no longer required, it will be securely deleted or anonymized.

Your Privacy Rights

Depending on applicable privacy laws, you may have the right to:

  • Access your personal information.

  • Request correction of inaccurate information.

  • Request deletion of your personal information where permitted by law.

  • Withdraw consent for certain types of processing.

  • Ask how your information is collected, used, and shared.

To exercise these rights, please contact us using the information provided below.

Children's Privacy

Our website is intended for adults who purchase products for themselves or their families.

Verdelune does not knowingly collect personal information directly from children under the age of 16.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of external websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be posted on this page with a revised "Last Updated" date.

Your continued use of verdelune.us after changes are published indicates your acceptance of the updated Privacy Policy.

Governing Privacy Laws

This Privacy Policy is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable provincial privacy regulations.

Contact Us

If you have any questions regarding this Privacy Policy or our privacy practices, please contact us:

Verdelune

Website:
verdelune.us

Email:
support@verdelune.us

Address:
1990 Casano Drive
North Vancouver, BC V7J 2R2
Canada

Phone:
+1 (604) 417-3087