At Verdelune, we understand that plans can change. Our order cancellation policy explains how to request a cancellation and what to expect when you need to change or cancel an order.
Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible after placing it. We will make reasonable efforts to accommodate your request before the order enters processing or shipping.
Please provide your order number, full name, and the email address used at checkout to help us locate your order.
Orders That Have Not Shipped
Orders that have not entered processing or shipping may be eligible for cancellation. If your cancellation request is approved, we will confirm the cancellation and issue a refund for the amount paid.
Once an order has entered processing, cancellation may no longer be possible.
Orders That Have Shipped
Orders that have already shipped cannot generally be canceled. If you no longer wish to keep the item, please contact our customer service team for guidance on the applicable return policy. Eligible returns are subject to our Return and Refund Policy.
Refunds for Canceled Orders
Approved cancellations will be refunded to the original payment method. Refund processing typically takes 5–10 business days after approval, although the time it takes for the funds to appear may vary depending on your payment provider or financial institution.
Changes to Orders
If you need to update your shipping address, contact information, or other order details, please contact us promptly. Changes cannot be guaranteed once an order has entered processing or shipping.
Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us with your order number and relevant photos. We will review the issue and work with you on an appropriate resolution.
Contact Us
If you have questions about canceling an order, please contact Verdelune using the information below.
Store Name: Verdelune
Email: info@verdelune.us
Phone: +1 (916) 254-1710
Address: 1412 Wabash Way, Roseville, CA 95678-2085, United States
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PT)
We recommend submitting cancellation requests as early as possible to give us the best opportunity to assist you.